Frequantly Asked Questions
How do I track my order?
To track your order, log into your Tabletop Gaming account and click on the ‘My orders’ tab to view your order status. If you checked out as a guest, you will need to create an account to view your order details.
When will it be delivered?
If you picked standard delivery at the checkout, you will receive your parcel within 3-5 business days. To check your order status, log into your account and click on the ‘My orders’ tab. For next day deliveries, you will receive your order by 9pm.
How do I return my order
You must contact us within 14 calendar days of receipt of your goods and return the item within a further 14 days of contacting us. If the goods are faulty or not fit for purpose then the cost of return postage will be refunded. In all other circumstances, the return postage costs are payable by the customer. To make a return, please message our Customer Service team via our ‘Contact Us’ page. You will need to provide your name, contact phone number (or email), order number, date of order, items to be returned and the reason for returning. When returning goods to us, please enclose a copy of your invoice along with details of which items are being returned and the reason for returning. We will then process a refund for the goods unless stated otherwise.
I wish to change/cancel my order
To change or cancel your order please message our friendly Customer Service team via our ‘Contact Us’ page.
If an item is either missing or incorrect from your order, please message our friendly Customer Service team via our ‘Contact Us’ page.